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R
richard96
January 6, 2023
Question

Can't unlink bank account

  • January 6, 2023
  • 1 reply
  • 0 views

When I check the 'disconnect this account on save' button and then 'save and close' I get the error message

"Something's not quite right. There was a problem saving your changes. Please try again later."
 
Similarly if I try to make the account inactive (it is about to be closed) I get the error message
"There was a problem saving your changes. Please try again later."
 
Any ideas anyone? I need to de-link this account and then inactivate it, as it being closed at the bank.

1 reply

G
GeorgiaC
January 6, 2023

Hi richard96, thanks for your post - which bank provider are you attempting to disconnect, and do you experience the same error when actioning this on more than one web browser and incognito/private browsing window? 🧐

R
richard96Author
January 6, 2023

Unfortunately yes.

I also tried it on the client's PC under her login and it gave the same error message.

 

G
GeorgiaC
January 6, 2023

Thanks richard96, please begin a chat with us so that we can take some account-specific info that will allow us to check the connection in the background. 👩‍💻

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