Can you close my account? I also want my money back. Trying to get hold of someone on here is a nightmare!

Hi there, paulinecollins.

Can you share if you've encountered any unusual behaviors as go along with QuickBooks Online?  I wouldn't like to see you go. Though, I am still here to help and provide you the steps on how to close your account in the Online product.

We'll need to cancel your subscription. Afterward, you will no longer pay for the subscription. Even if it's canceled, you can still view your account, but you're unable to add any data to it. It will be deleted from our system after a year.

Below are things to follow: 

1. Go to the Gear icon.
2. Click Account and Settings under Your Company.
3. Select Billing & Subscription tab.
4.  In the QuickBooks section, click Cancel subscription.
5. Follow the on-screen instructions. Then, select submit cancel subscription.
6. Hit Got it.

For your next concern, I would suggest contacting our specialist. They look into the issue further by using their appropriate tools. Here's how to get in touch with them:

1. Log in to your QBO account.
2. Click the Help icon at the upper-right corner.
3. Click the Contact Us button.
4. Enter a brief description of your concern inside the What can we help you with? box. Something like "Refund".
5. Click Let's Talk.
6. In the Choose a way to connect with us page, you can select the any of the following:

• Start a chat 
• Get a callback 

Due to COVID-19, we have limited support and reduced our support hours too. To make sure we address your concern on time, you can check their work schedule in this article: Support hours and types.

If you still need assistance with QBO, please let me know. I'm always here to help you. Stay safe.