Skip to main content
H
HM-Bookkeeper-UK
March 28, 2023
Solved

Can you connect HSBC Kinetic Live Feeds to QB Online desktop?

  • March 28, 2023
  • 1 reply
  • 0 views

Is there a problem connecting HSBC Kinetic Business Accounts to QB Online Live Bank Feeds? 

The business owner can only view QB through their app, but as the Bookkeeper I am unable to view this. 

Can you assist please? 

Best answer by JackS

Hi 

Thank you for your reply.

I spoke to the HSBC Kinetic Team and they informed me that we are unable to view the bank feeds on a desktop, and this is only viewable from a mobile device. Even if we connect the bank feeds through the mobile device, it will not show on a desktop. 

Many thanks


That's correct, it will have to be on a mobile device. 

1 reply

A
Ashleigh1
March 28, 2023

Hello HM-Bookkeeper-UK, thanks for posting on the Community page, your client should be able to view there account on the web as well as the app. what happens when the client tries to view it on the web version? What exactly happens when you try to view your clients account as you should be able to view there details if you are on their account. 

H
HM-Bookkeeper-UKAuthor
March 29, 2023

thank you for your reply.

 

When I try to connect the bank to live feeds on the desktop, it says 

 

"We can’t complete your request. t’s not possible to complete this request from a desktop device.

Please try again on the mobile device that’s registered with HSBC Kinetic. If you’re still having problems connecting, please ensure you’re using supported browsers; Safari for iOS, Chrome for Android or your service provider’s mobile app.  Please try again on the mobile device that’s registered with HSBC Kinetic. If you’re still having problems connecting, please ensure you’re using supported browsers; Safari for iOS, Chrome for Android or your service provider’s mobile app"

 

 

 

A
Ashleigh1
March 29, 2023

Hello HM-Bookkeeper-UK, you need to do is, is to do the connect HSBC kinetic, through the app not through browser that is why you're getting that message and it is telling you exactly what you need to do as well. You have to do the Connection through both the QBO app and HSBC Kinetic App, you cannot do it on a web browser. 

Terms & ConditionsAccessibility statement