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September 12, 2024
Question

Cash back from deposit not available.

  • September 12, 2024
  • 1 reply
  • 0 views

I can't do cashback from bank deposit. The option where you select cash back account disappeared. 

1 reply

September 12, 2024

Hi StellaFuture, thanks for reaching out to the Community

 

We don't currently have any reported issues with recording cashback on the deposit, and I'm unable to replicate the issue on my system.

 

To check for any browser-related issue that may be causing this, please try accessing QuickBooks through a different browser, or clear the cache and Intuit-specific cookies on your current browser. 

 

Most of the time, you only need to clear your browser's cache. But if you keep having the same problem after doing that, you can clear Intuit-specific cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.  

 

Thanks for reaching Intuit support. We'll be here if you have further questions or require additional assistance.