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L
loutah
November 17, 2023
Question

Co-op Personal Account does not link to QB self employed

  • November 17, 2023
  • 1 reply
  • 0 views

This has been a problem for over a year. I have been paying for your service for 14 months to be able to file my first tax return come Jan 2024 only to discover it does not link with Co-operative bank and has intermittently missed huge chunks of transactions during this period. Have been paying £150+ for nothing? How and when are you going to fix this issue? I have several times followed your advice to 'be updated on this issue' and no update is given. I also see in the Community many other people have this problem.

1 reply

G
GeorgiaC
November 17, 2023

Hi loutah, thanks for posting on the Community

 

It's not great to see you've been having ongoing problems linking your Co-operative Bank in QuickBooks. 

 

We've had previous reported incidents with this provider, however these are now resolved and feeds are updating as expected.

 

Do you see any specific error code and are you prompted to enter a one-time password (from your bank) when updating the connection in QuickBooks? 

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