Question

Connect Metro Bank Personal Account

Forum|Forum|2 years ago
October 26, 2023
3 replies
0 views

Where has the option to connect to Metro Personal Banking accounts gone?

I previously was connected via QuickBooks to my Metro Personal Account, for logging transactions etc.

A few weeks ago, QuickBooks sent an email that as of 25/10/2023, Metro Bank would be showing an error code if connected as currently done, due to switching to open banking link. Therefore, yesterday I disconnected my account, and attempted to reconnect to avoid this error occurring.

The only Metro account type possible to connect to on the drop down list is "Metro Bank (UK) - Business Online Plus and Commercial Online Banking" - when attempting to input my Personal account to this, it obviously doesn't work.

Have QuickBooks removed functionality for Metro Personal Account Holders to connect to their accounts? Is this a current glitch by the system being swapped over? The previous iteration for connections said something like "Metro Bank (UK) - Business and Personal" , but clearly this has changed.

Any indication of what is going on would be incredibly helpful right now. My Metro account is now disconnected from QuickBooks which has led to all my logged and tagged transactions now being lost.

QuickBooks Self-Employed

G

GeorgiaC

Hi Louise, thanks for joining the Community

We still support connections to both Metro Business and Personal accounts. Do any connections show when pasting the login URL of your bank into the search bar when adding the account?

We can recover any transactions that have been removed from the disconnected account to the default cash account in QuickBooks Self-Employed, or to the new feed once this is connected. Transactions will show as previously categorised, meaning you won't have to re-do any work.

L

Louise RAuthor

Thanks for reassurance regarding the recovery of transactions when this is sorted.

No connections show when inputting the personal banking log in URL. As mentioned in my initial post above - even the drop down selection for Metro Bank on your website is now only specifying for "Business and Corporate Accounts". When I try to use this link (it is the ONLY link that is available on QuickBooks, it does not allow log-in and shows an error code, despite my details being correct.

D

Decojoe

I am having the same problem. My Metrobank feed was working yesterday, but not today.

I have tried to reconnect as per the email we received recently, but the Personal banking option no longer exists.

Contacted support who were clueless about this and got me to try connecting to a bank in the USA called Metrobank.

I really need this fixing ASAP please as I can no longer connect to my bank account, which is affecting my business.

Please reinstate the option to connect to Metrobank (UK) personal accounts, or if that is not possible then a workaround would be greatly appreciated. Thanks.

A

Ashleigh1

Hello Decojoe, thanks for posting on the Community page, so as you can see from the list we still support Metro Bank. When you try to do the reconnection for your metro bank are you receiving any error codes at all?

D

Decojoe

When I try to reconnect my Metrobank personal account, I only see the Metrobank Business banking option available. If I choose that and put in my login details it just fails and shows an error message. I’ve double checked my login details and they are correct. I can login to the Metrobank website with my details.

M

miked109

This was reported 2 weeks ago and its still not fixed? What is going on QB?? Can confirm there is no personal metro banking option. Why would I continue paying you for manual imports?

M

MirriamM

Hi there, miked109.

Our engineers are still investigating the issue of connecting your Metro Bank account to QuickBooks Self-Employed (QBSE). And I understand that this is causing some inconvenience and I apologize for the delay.

However, in the meantime, you can manually import transactions into QBSE as a temporary alternative. Please note that once the connections are resolved, you may encounter duplicate entries, which you will need to exclude. For guidance on uploading and excluding bank transactions, check out these articles:

If you haven't contacted our Customer Care Team yet, I suggest reaching out to them. They can add you to our notification list and keep you updated on the progress of the investigation.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, here's an article you can check for guidance in categorising your transactions correctly: Categorise transactions in QuickBooks Self-Employed.

Thank you for your patience and understanding while we work on resolving this issue, miked109. If you have any further concerns about banking, please don't hesitate to reach out. Have a great day.

S

SarahW76

Unfortunately we are in the same position AGAIN. We had numerous phone calls between Quickbooks & Metro bank earlier in the year- each blaming the other. And now the same has happened. What a waste of our fees and serious waste of our time. Very disappointed to think we have to go through this again.

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