Question

Connecting A Bank | Post Your Question Below

Forum|Forum|2 years ago
August 30, 2023
50 replies
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Do you need help with connecting your bank with QuickBooks? Are you running into any banking error codes when trying to connect? Perhaps you need a hand with bank reconciliation?

Drop your question below and we'll have an expert help you with an answer.

Show previous replies

J

John738

Repeatedly getting error 590 when attempting to connect to Capital One (UK).

This problem has been going on for a number of days now, have disconnected and reconnected bank feed, have also done this in multiple browser, incognito mode and everything else online support mentions.

Any other suggestions or is this a known problem Quickbooks are working on?

JoesemM

Good day, @John738. I admire the actions you took to successfully link your bank to QuickBooks Online. I'll provide you with some information about the connection error you experienced and direct you to our support staff so they can add you to the list of people who are experiencing problems.

Upon checking, it turns out that there is an ongoing inquiry of Error 590 that occurs while attempting to link a Capital One bank account to QBO. Our product engineers have been informed and are now working on a fix. I therefore advise getting in touch with our support staff. They can then include you on the list of people who are affected in this way. You'll be alerted by email when the solution becomes available.

Here are the steps to contact us:

Sign in to your QuickBooks Online account.
Go to Help (?).
In QB Assistant, enter the topic you need help with. You can also enter questions.
Select the Search tab, then click on Contact Us.
Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

In the meantime, I suggest uploading your bank transactions manually. First off, you must download the transactions from your bank's website in a file that QBO supports, like a CSV file. For more details, see this article: Manually upload transactions into QuickBooks Online. If you come across other error codes, see this article on how to fix them: Fix bank errors in QuickBooks Online.

Once uploaded, you can review the entries and match them with transactions you've already entered into QuickBooks. Feel free to pin these articles for the detailed steps of the process:

We appreciate your patience as we try to find a solution. Please leave a comment below if you have any other queries about linking banks to QuickBooks. I would be delighted to assist. Have a great day.

G

GeorgiaC

Hello julian19, thanks for posting on this thread.

We've responded to your recent post on the Community. Please see & reply there so we can assist further.

J

Jill Richardson

Hi,

My bank is connected online but it hasn't brought in all the transactions for July 23 only part of the month.

How do I bring in the missing transactions ?

Thanks

Jill

M

Mattix

Message says there has been an error after re directing from bank account to qb when trying to registering my bank account

A

Archie_B

Thank you for joining this thread, Mattix.

To make sure we provide you with relevant information about this issue, could tell me the name of your financial institution and what error code or message you receive when connecting your bank to QuickBooks?

I'd also appreciate it if you could also give us a screenshot of the error message. This way I can give you specific troubleshooting steps to fix it.

Feel free to add some information by leaving your comments below. I'll be here to check on your response. Keep safe!

S

SJs Pantry

Having a problem with re connection of the bank account to Monzo- it lets me sign in and then when it sends you back to QuickBooks it doesn’t load the page. Any help would be greatly appreciated!

A

Ashleigh1

Hello SJs Pantry, thanks for psoting on this thread, are you getting any error messages or codes come up at all? Have you tried to do the connections on different devices, network, web browsers also in a private/incognitio window to see if any of those work and connect it for you if not please get back to us.

S

Socket

Hi, having unlinked my Metrobank connection as requested by QB I can't reconnected it, I get the message.

This page isn’t working

api-public.metrobankonline.co.uk didn’t send any data.

ERR_EMPTY_RESPONSE

Is this likely to be a temporary issue or does something need fixing within QB or MB.

Thanks

Steve

A

Ashleigh1

Hello Socket, thanks for posting on this thread, so it looks like your bank is making changes. "Your Bank is making a change. Until you upgrade your bank connection, your transactions will stop automatically flowing into QuickBooks. To upgrade your connection, you will need to reconnect your account. (390)" This article has more information.

S

Socket

Hi Ashleigh

Thanks for your reply, I got the message that I need to reconnect my account, that's what I was trying to do, I go through the process, search for MetroBank, chose the business account that I have, accept the terms and conditions and then pops up a separate window and it should prompt me to sign in and it's at that point that I get the message, so I can't sign in to reconnect the account.

Thanks

Steve

N

Nicole LS

Trying to upload a CSV file to quickbooks self employed. Message says doesnt contain any valid data when I try and upload it. Have removed one column from the bank csv file so now in order its date, description, amount, then the other stuff and it still wont take it. Now what please?

G

GeorgiaC

Hi Nicole LS, please try copy and pasting the three columns into a blank document to import and remove any zeroes (0) from the file (leave those cells blank). Check that the dates are in one format - we recommend you use: dd/mm/yyyy. If you're using a Mac, save the file as a Windows CSV file. Hope this helps!

G

guygilbert

Ive been trying to connect to Nationwide for 6 months. I keep getting the error code 590 and it wont connect. Its very frustrating. I go into the Nationwide account and it says I am connected to Intuit so the problem is definitely with Quickbooks not Nationwide.

G

GeorgiaC

Hi guygilbert, thanks for joining this thread. We don't currently have any reported issues for Nationwide with our banking team. The 590 errors typically don't last longer than 48 hours and should self-resolve on their own.

Checking your connection, I can see that this refreshed successfully today. If you are still experiencing any issues with this, please get back to us below.

D

Daveson

I have been trying to connect to Nationwide Building Society for the past 2 days, and keep getting the unexpected error message.

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