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S
Showerscape
September 21, 2022
Question

Connecting my Cooperative Business Bank Account

  • September 21, 2022
  • 2 replies
  • 0 views

It seems to be impossible for me to connect my Cooperative Business Bank account to quickbooks. I have raised the issue with QB and they have failed to sort it out. Has anyone else managed it or is it just me :-(

2 replies

G
GeorgiaC
September 21, 2022

Hi Showerscape, thanks for joining the QB Community - do you receive any specific error when connecting the account, and are you connecting this for the first time? 🙂

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ShowerscapeAuthor
September 21, 2022

The message I get is that I am not authorised to perform the action and to contact my bank. I contacted my bank back in April, they said it is nothing to do with them and I should contact QB. I contacted QB who also couldn't sort it out so needed to refer it to another 'team'. They have been looking in to it for months and today I had a reply from QB to say the issue has been resolved - yay I thought, but no, it still doesn't work. I am connecting for the first time, I have been using QB Online since April and have never been able to connect it. The complaint number was 1588079248.

M
mark-selby
January 26, 2023

It seems the old re-authentication problems have re-surfaced and although always patchy connection, now repeated error message with:

 

"Something unexpected happened and we can’t connect to The Co-operative Bank (UK) - Business Banking.

Try again in a few hours. (590)"

 

Any ideas how to fix.  Been over 2 weeks now.

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ShowerscapeAuthor
January 26, 2023

I personally could NEVER get it to work, Mark, so well done for managing to do it! I can't help with the fixing of it I'm afraid, I went round in circles with no satisfactory outcome from Quickbooks so gave up in the end and have never had it connected. Sorry I can't help.

G
GeorgiaC
January 26, 2023

Hi Showerscape, is the account a standard business bank account? We do offer connections to the Co-operative business banking, however we're aware of an ongoing issue where customers are receiving the message 'Try again in a few hours. (590)' when connecting to or updating this. If this is different to the message that you receive, please reply with an attachment of the message below so that we can investigate further. 🙂

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