Connection to my bank account has been lost? Bank tells me its connected, QB looks as if its not? A/c is visible in QB but says 'checking' but no facility to click on it?

I understand how important it is to have real-time access to your financial data, Susy.  

I'm here to provide an utmost assistance and am committed to getting to the bottom of this matter and finding a resolution for you.

Would you mind sharing the name of your bank? Did you receive any error messages while trying to reconnect your bank? Having this information will enable me to better understand the situation and offer a more precise resolution to the issue you're facing.

Under normal circumstances, reconnecting your bank should be a smooth process. As it appears to be posing a challenge for you, we can undertake troubleshooting measures to address and resolve this issue.

There are instances when the browser is full of commonly used page resources, which results in errors or odd behavior. Let's use a different or private browser to view your account. You can use any of these shortcut keys to access one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, reconnect your bank to QuickBooks. Once it's successful, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks. Also, an alternative way is to use other compatible browsers.

In the meantime, we can use the Web Connect feature in QuickBooks. This is a type of file you can download from your bank's website and then upload then in QuickBooks Online. The other option is to use a CSV file format.

Once everything is in order, consider exploring these articles for valuable insights. They will provide you with comprehensive guidance on categorizing your transactions and achieving seamless account reconciliation:

• Categorize and match online bank transactions
• Reconcile an account in QuickBooks Online.

Please feel free to share any additional information or specific concerns you have about the issue, and I'll do everything in my power to provide the assistance you need. Take care!