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January 24, 2023
Question

Coop Bank Connection not working

  • January 24, 2023
  • 1 reply
  • 0 views

I have been having problems with my Coop bank connection for months.  I reconnect and it updates and then disconnects again.

I have been trying to connect for the last 2 days without success, I just keep getting an error which I report but still no access.

Anybody know how to fix this??

1 reply

January 24, 2023

Hi AndeeKnits, thanks for joining the Community. We're aware of two separate issues impacting the Co-op bank; the first is related to the token expiry period offered by the bank which has been reduced from the standard 90-day open banking period. We're working with the bank to understand the changes, and to ultimately return this to the standard timeframe. The second issue is with accounts returning the message 'Try again in a few hours. (590)' during the update. This is being actively worked on by our team, and we've raised an investigation to track the issue. If you'd like to be added to this to be notified of updates via email, please begin a chat quoting the reference INV-71262. 🙂