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SStYes
December 8, 2022
Question

Coop bank feed

  • December 8, 2022
  • 5 replies
  • 0 views

We bank with Co-op.  The feed to QB keeps dropping out with monotonous regularity meaning that we have to manually input data, which is a pain.  Any suggestions?

 

5 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
December 8, 2022

What file formats can you get from your bank? csv, qbo, or else?

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SStYesAuthor
December 8, 2022

as far as I know we don't use file formats.  We connect to the bank through Open Banking.

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Ashleigh1
December 8, 2022

Hello SStYes, Thanks for posting on the Community page, do you have any error messages or codes showing up at all on the banking page? Is the same thing happening on the web browser version as well as the app version? 

 

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SStYesAuthor
December 8, 2022

We only use the web browser.  There are no error messages.  We login to QB and find that the link to the bank and the account has dropped out.  As we re-connect the message is that the link has expired as 90 days has passed .... when in actuality it may only have been 24 hours or less!  

This has been happening for around 2 months; it didn't happen other than at the 90 days expiry before then.

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    Ashleigh1
    December 8, 2022

    Thanks for coming back to us here, have you tried fully disconnecting the bank and reconnecting it up and seeing if that resolves your issue your currently experiencing, if not can you give it a go and get back to us if the issue still happens. We advise that before you do the disconnection please make sure any transactions sat in the for review section have been either added or matched thanks.

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    userhelen
    January 20, 2023

    Co-Op is the worst connection. I haven't been able to connect it at all this week despite having re-authorised it on Sunday, only a few days after I last re-authorised it. We have clients using a variety of banks and this is the only one with such regular problems. I'm trying to persuade anyone using them to switch their banking to anyone else.

    In the meantime I'll be monitoring this thread in case anyone has any useful ideas.

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    Plant people
    February 2, 2023

    We are also having this issue and have only just switched our business bank account to the co-op, which I now wish we hadn't done. Does anyone know if this issue exists with Xero?

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    userhelen
    February 3, 2023

    It's not ideal but rather than importing csv files if we remove the connection to the bank and reinstate it we can pull transactions in. I don't know why this works when re-authorising doesn't but as a short term workaround it's helped us.

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