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Sopoco
February 2, 2023
Question

COOP Bank Feed Error 590

  • February 2, 2023
  • 1 reply
  • 0 views

So i am fairly new to Quickbooks and when i joined i connected my Coop Business bank account fine. Since this time, over 4 weeks, my account feed will not stay connected.

 

I keep getting the message:

 

Something unexpected happened and we cant connect to The Co-Opertaive Bank. Try again in a few hours (590).

 

I have tried and tried but can not connect again. The only way i have found is disconnecting the account and reconnecting which is a massive pain, and shouldnt be required.

 

Can someone help please.

 

Cheers

 

D

1 reply

Bryan_M
Bryan_M
February 2, 2023

Hi there, @Sopoco.

 

We appreciate you for performing steps that can help you connect your bank account again. Know that we have raised this issue to the engineering team who manage this product area for further investigation.

 

Currently, the investigation (INV-77777) is ongoing. Rest assured that our Engineering Team is dedicated to implementing a solution to fix this issue. 

 

As a workaround, you can upload your transactions through the use of CSV files. 

 

While the team is working towards fixing this issue, I recommend contacting Quickbooks Online Support. They can add you to those affected users, and you'll receive an email notification once an update is available.

 

Here's how:

 

  1. Sign in to your QuickBooks Online, then click the Help (?) icon.
  2. Choose either tab to get started: Assistant or Talk to human.
  3. Select Contact Us.
  4. Click Start a chat with a support expert or Get a callback from the next available expert.

 

Click this link for detailed information if you need to import data to QuickBooks Online: Import/export CSV files.

 

You can also click this link if you want to learn more about fixing standard bank feed connection errors in QuickBooks Online.

 

Know that here in the Community you're always welcome to ask questions. We're always available in helping you answer it. Keep safe and enjoy the rest of the week!

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