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admin_lqos
July 18, 2018
Solved

Currency Exchange List showing incorrect Home Currency exchange value

  • July 18, 2018
  • 2 replies
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We are running QuickBooks 2016 (yes, a bit old but works). We were updating the Currency List when we realized that our Home Currency exchange rate was showing an incorrect value. Our Home Currency is CAD and we have British Sterling Pounds and US Dollars as other currencies. They all show correct values and get updated when we choose to manually update the exchange rates. However, the Canadian Dollar currency shows a strange format. I can't remove it since this is our Home Currency. Any ideas. I'm posting this by request from our Finance person so I can't say for sure if this is normal behaviour, but I highly doubt it.

I've included a screenshot of the Currency List box. I would expect the Home Currency exchange to show a 1:1

 

 

Thanks,

Mathew

    Best answer by Chris_H

    Hi Admin_Iqos,

     

    Thanks for posting to our community!

    This is a known issue which begun in last few days. All supported versions of QuickBooks are pulling through an exchange rate against the home currency in the currency list. As you point out this should not be the case.

    Fortunately, this issue is a purely visual one; Using home currency, and foreign currencies in QuickBooks will not be effected by this anomaly. Our developers are investigating this issue, and looking to find a solution as soon as possible.

    If you have any further questions, please feel free to post back.

    Thanks!

    2 replies

    A
    Anonymous
    July 18, 2018

    Thank you for contacting the Community. I can see that you are using our Desktop product so I will transfer your query to our Desktop support team to assist you further.

    C
    Chris_HAnswer
    July 18, 2018

    Hi Admin_Iqos,

     

    Thanks for posting to our community!

    This is a known issue which begun in last few days. All supported versions of QuickBooks are pulling through an exchange rate against the home currency in the currency list. As you point out this should not be the case.

    Fortunately, this issue is a purely visual one; Using home currency, and foreign currencies in QuickBooks will not be effected by this anomaly. Our developers are investigating this issue, and looking to find a solution as soon as possible.

    If you have any further questions, please feel free to post back.

    Thanks!

      A
      admin_lqosAuthor
      July 31, 2018

      Has there been any update to this? We are still seeing the none zero value for Home->Foreign exchange value and now other parts of the system are experiencing issues.

       

      We are now seeing memorized transactions showing up as $0 value or *overflow*

      AshH
      AshH
      July 31, 2018

      Hi admin_Iqos.

       

      I'm going to look into this for you now. As soon as I have an update I will be back in touch :)

       

       

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