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C
cpirie0-gmail-co
January 25, 2024
Question

Does anybody have problems connecting there virgin buisness account? Mines isn't connecting and hasn't for a few months now don't know how to fix it. Anybody help plz

  • January 25, 2024
  • 2 replies
  • 0 views
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2 replies

4
4Gal
January 25, 2024

Try opening your QBO account on any private/incognito browser.

JenoP
JenoP
January 25, 2024

I appreciate your time in reaching out to us about your concern with online banking, cpirie0. Let me offer my help to help sort this out.

 

I checked our system and there are currently no known alerts related to connecting Virgin Business accounts in QBO. 

 

I just want to ask if you received an error when you attempted to add your account. Providing the exact messaging would allow me to check if there are any open investigations around connection issues between your bank and QBO.

 

In the meantime, let's try going through some troubleshooting steps to rule out potential browser or technical issues:

 

 

After trying those steps, attempt adding your Virgin Business account again. 

 

Additionally, here's an article with more troubleshooting tips for fixing banking-related errors: Fix Bank Errors In QuickBooks Online.

 

I'm also including a couple of other helpful resources on managing banking transactions:

 

 

Don't hesitate to let me know if any other questions come up, cpirie0. You can always count on us for additional assistance when working and managing bank feeds in QuickBooks Online. 

T
TacoIssy
May 16, 2024

Was there anyway to resolve this? I am currently having the same issue with Virgin Business account. It is trying to connect a personal account and no option for business account.

J
Jelayca V
May 16, 2024

I'll hear you out, TacoIssy. 

 

To fix this, please ensure you’re using the correct bank URL when connecting your business accounts in QuickBooks. You can find this URL by logging into your Virgin Business Bank account and copying the link from your browser. After copying the URL, paste it into the bank’s search box in QuickBooks Online (QBO).

 

If the issue persists, we can take some troubleshooting measures to help fix the issue, Stephen. This could be an issue related to your browser.

 

To begin, let's access your account through your browser's incognito mode. An incognito window will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Alternatively, you can clear the browser's cache to eliminate common errors that may hinder the application from working properly. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browsers to see if the issue persists. 

 

After that, try to connect your bank again.

 

You can refer to this article to help you manage your banking transactions in QBO:

 

 

Keep us posted if you have further questions about managing subcategories in QuickBooks Online. I'll be of help. Best regards. 

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