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userjoe6
March 8, 2023
Solved

Does anyone know how to get Quickbooks to balance with my bank on the mobile and desktop quickbooks?

  • March 8, 2023
  • 1 reply
  • 0 views
My desktop version of Quickbooks shows a bank balance 409.99 more than the actual bank balance. The mobile version of quickbooks shows a bank balance 171.77 less than the actual bank balance. 
Both have been updated at the same time. I thought it was supposed to be cloud based so the same figure would show on mobile and desktop.
Best answer by DivinaMercy_N

Hi @GeorgiaC . Thanks for getting back to me.

 

I'm with Starling and the desktop and mobile versions have synced with the bank and each other in the past.

 

Thanks

Joe


Hi there, @userjoe6. I'm here to help you fix the balance of your accounts in QuickBooks Online (QBO) desktop and mobile apps.

 

Thanks for providing additional details about your banking concern. To start, let's access your QBO account using a web browser to check the In QuickBooks balance and the actual bank balance. Checking your In QuickBooks balance via the web browser will help us verify the correct amounts. 

 

In QBO, the In QuickBooks balance is the total amount of all bank transactions that are added or matched into the program. On the other hand, the balance showing on the specific bank connected to your account is the actual balance from the last bank feed update. 

 

The following is the list of possible reasons why these balances don’t match. 

  • Outstanding transactions.
  • New transactions for a connected account.
  • Duplicate transactions.
  • Edited or deleted transactions.
  • Card (liability) account.

 

Depending on the factor, there are different steps to fix your issue. For reference, check out this article: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

 

It is also recommended that you regularly reconcile your account to easily locate errors and keep track of your business' income. For detailed steps, refer to this link: Reconcile an account in QuickBooks Online.

 

If you have any other concerns about managing bank transactions in QuickBooks, please don't hesitate to leave a comment below. I'll be right here ready to lend a hand. Have a good one and stay safe. 

1 reply

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QueenC
March 9, 2023

Good day, @userjoe6.

 

QuickBooks Online (QBO) app is always in sync with QBO on the web. This means that any task you do or information you add in the app shows up on the web, and vice versa.

 

In your case, since the QBO app and the browser version isn't syncing, let's reset the QBO app to sync everything what's on the browser. 

 

  1. Go to the Help at the top menu.
  2. Select Reset App Data.

 

Also, please take note that in QBO app, you can see your actual bank balance in the Dashboard. The balance on the bank register on the other hand can be found if you go to your Chart of Accounts.

 

If the information from the QBO app and browser already syncs, let's go ahead and identify why they don't match and fix them accordingly.

 

Here are the following reasons why balance don't match:

 

  • Outstanding transactions
  • New transactions for a connected account
  • Duplicate transactions
  • Edited or deleted transactions
  • Credit card (liability) account

 

Please refer to this article for the recommended fix of the mentioned reasons: Fix differences between QuickBooks Balance and Bank Balance.

 

You can study these articles for additional assistance if you're still having problems with mismatched issues:

 

 

Drop a reply anytime if you still have questions or concerns with regard to managing your bank balances in QBO. I'll be here to assist you further. Take care and have a nice day ahead.

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userjoe6Author
March 9, 2023

Hello @QueenC and thanks for your response,

 

I have refreshed the data on the app (both mobile and tablet) which has aligned them to give the same results. They are different to what the results on the web show (laptop).

 

Neither of which match my actual bank balance even after a full refresh.

 

Thanks

A
Ashleigh1
March 9, 2023

Hello userjoe6, thanks for coming back to us, which is showing more or less is it the app or the web browser?  Which is the closest to your actual bank balance? 

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