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info1816
Jun 9, 2022 6:36 AM UTC
Solved

Does QB have an issue with Lloyds? I can't sync. Thank you.

Original commenter did not share additional details
Ashleigh1Answer
Jun 9, 2022 12:30 PM UTC

Can you please confirm that the screenshot is now visible?

Thank you.


Hi Info1816, thanks for the screenshot of the error. Can you please try clearing your cache and cookies to all time, close the browser down fully, reload it and try do the connection and let us know if the same thing still happens. Thanks 

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13 replies

MJoy_D
MJoy_D
Jun 9, 2022 9:07 AM UTC

Let's resolve the issue you're having to sync and get your latest transactions from Lloyds Bank, @info1816.

 

Can you tell me more about the error you're having with your Lloyds Bank in QuickBooks Online (QBO)? That will help us provide an accurate solution to the concern you're having. 

 

If you've encountered banking errors, you can go to the article that I'll be providing to identify the error you're having when syncing your online banking account: Fix bank errors 390 and 1000 in QuickBooks Online. That will guide you on how to disconnect and reconnect the bank account. 

 

If you didn't receive any error messages, you can try signing in to your bank’s website to check if everything is working on their end. You may also perform some basic troubleshooting steps to resolve it. The piled-up cache in your browser might have caused this unusual behaviour when trying to sync your bank. You can clear your current browser’s cache to resolve this. 

 

Go to your account by using a private browser or an incognito window, then try to sync this bank. If it works fine, clear the cache in the one that you're currently using.

 

Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + P

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other browsers if the steps above don’t work.

 

After syncing the bank successfully and pulling up new transactions, you can now categorise and match online bank transactions in QuickBooks Online.

 

I'm always here if you need help or assistance with your bank connection. Let me know by leaving a reply below. Have a great rest of the day!

info1816Author
Jun 9, 2022 10:09 AM UTC

Hi MJ, 

Error number 580: 

Something unexpected happened and we can't connect to Lloyds Bank Business
Banking (UK).
Try again in a few hours. (580)

Due to a technical problem you can't share your data at the moment. Please try again later. We've logged you off of the Lloyds Bank Secure Gateway.

Any help?

Thank you

 
Ashleigh1
Jun 9, 2022 10:49 AM UTC

Hello Info1816, thanks for that information, can we ask where exactly are you seeing this error is it on the banking's website or within QuickBooks? If you're not sure if you could send us a full screenshot of the whole page where this is showing we will be then able to tell you. If you just blank out any information you don’t wish us to see before posting it thanks. 

J1801
Jun 9, 2022 12:08 PM UTC

In my case, the issue was solved by connecting via a PC instead of a tablet.  Having reinstated the connection on a PC I can now use my tablet again.  Thanks to whoever suggested this.  

info1816Author
Jun 9, 2022 12:16 PM UTC

I don't use tablets.

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