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M
Mrtenpercent
November 21, 2021
Question

Downgarded a client and now they have lost access, what shave I done wrong? ?

  • November 21, 2021
  • 1 reply
  • 0 views
After several attempts and a chat with Quickbooks my client is still receiving a message saying 'Theres an issue on our end. We're on it'. Anybody had the same problem? Any solutions because QB don't seem to have a clue.

1 reply

C
ChristieAnn 11
November 21, 2021

Hi there, Mrtenpercent.

 

Thank you for visiting the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times that's why we fix an issue as soon as possible. With that, may I ask for additional information on which part you're referring to or what specific access that client has lost? I appreciate any further details so I can present an accurate solution.

 

I'm adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

 

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

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