Downloading Lloyds bank statements - has anyone actually managed it?

I have half a dozen clients with Lloyds accounts on various versions of QBO.  All get the same "there's a problem, try again in a few hours" error message.

Just curious to hear if anyone has managed to successfully do it.

If so, any tips?

I opened a case with Intuit but they closed it because I didn't reply with an answer in 48 hours and I don't want to have to go through it all again!