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caladineliam
November 9, 2023
Question

Duplicating bank feed transactions in QuickBooks Online

  • November 9, 2023
  • 1 reply
  • 0 views

I have a bank feed connection with Co-Op Bank, which imports the transactions into the bank feed fine. However, every now and again, it imports the transactions for that day twice. There doesn't seem to be a pattern to when it does this. Does anyone else have this problem with Co-Op Bank? And is there a solution. I have excluded all the duplications for now, but I've had to disable to the auto-post on the bank rules, otherwise it would automatically post the duplication as well.

1 reply

G
GeorgiaC
November 9, 2023

Hi caladineliam, thanks for posting on the Community

 

We're not aware of any issues for duplicated transactions with The Co-Operative Bank.

 

To troubleshoot, please try resetting the connection by disconnecting and reconnecting the bank feed in QuickBooks. Be sure to take note of the date of the last downloaded transaction before disconnecting, as this will prevent you from downloading the same transactions twice when you reconnect your account.

 

If you're continuing to see duplications after this, please get back to us below. 🙂

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