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November 13, 2020
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Entered transactions as sales receipts rather than receive p/ment of invoices, so system did not match and balance still on ledger. How to correct after reconciliation?

  • November 13, 2020
  • 1 reply
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Original commenter did not share additional details
Best answer by SarahannC

Hello there, raj7. Thanks for getting and clarification.

 

We can delete the reconciled sales receipt and recreate it as a payment of an invoice. This helps you match the balance.

 

Here's how to do it:

  1. Open the sales receipt.
  2. Click More.
  3. Select Delete. Then, Yes to Confirm.

 

Once done, open the invoice and receive the payment. You can go to the +New button and select the Receive payment feature. Then, enter the same amount and other details of an invoice. Then, reconcile your account again to match the balance.

 

Here are some articles that you can check for additional details:

 

 

Let me know if you have other questions. Take care always and stay safe!

1 reply

November 13, 2020

Hi raj7, 

 

Thanks for your post! 

 

Is the reconciled sales receipt the same value as the unpaid amount on the open invoice? 

 

 

raj7Author
November 13, 2020

Hi yes it is 

SarahannCAnswer
November 13, 2020

Hello there, raj7. Thanks for getting and clarification.

 

We can delete the reconciled sales receipt and recreate it as a payment of an invoice. This helps you match the balance.

 

Here's how to do it:

  1. Open the sales receipt.
  2. Click More.
  3. Select Delete. Then, Yes to Confirm.

 

Once done, open the invoice and receive the payment. You can go to the +New button and select the Receive payment feature. Then, enter the same amount and other details of an invoice. Then, reconcile your account again to match the balance.

 

Here are some articles that you can check for additional details:

 

 

Let me know if you have other questions. Take care always and stay safe!