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P
PRP86
April 3, 2020
Question

Error code 111 when trying to update open banking

  • April 3, 2020
  • 1 reply
  • 0 views

Hi,

 

Please can somebody help with this issue.

 

I have a business account with Santander. I was connected with open banking and everything seemed great.

I was asked to update the open banking as the 90 days were running out. I tried this several times before the deadline but every time I tried, it didnt do anything.

 

Then suddenly I had a duplicate account appear with duplicates of every transaction going back 6 months. But neither would reconnect to current transactions.

I deleted the new account so I am now left with my original account. However I am still unable to reconnect to open banking. Every time I try this message is displayed:

 

Something unexpected happened and we couldn't connect to your bank.

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the Santander Business Banking (UK) - Other Accounts site. (111)

 

I have tried all of this but am still unable to reconnect.

 

Many Thanks.

 

Paul

1 reply

IntuitLily
IntuitLily
April 3, 2020

Thank you for sharing all the necessary details, Paul.

 

We are currently aware of this error prompt and our Engineers are now investigating the root cause of this issue. They are doing all they can to get this fixed as soon as possible.

 

I'd recommend reaching out to our QBSE Support so they can add you to the list of affected users. This way, you'll get an email update once this is resolved. You can check this link on how to contact them: Contact QuickBooks Self-Employed Support.

 

For other related articles that you can use, you can check out the following links below.

I'm here to keep helping if you need anything. Just click the Reply button below. Take care and have a good day.

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