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jmunns98
January 31, 2020
Question

Errors connecting to HSBC account (105)

  • January 31, 2020
  • 1 reply
  • 0 views

Have semi connected my HSBC account but every time I do it I get this error message:

 

'The HSBC Bank (UK) - Business Banking site is down for site maintenance.

Try connecting again in a few hours. (105)'

 

I can see my HSBC balance but no transactions, I have tried multiple times per day for the past few days, any idea?

 

Thanks.

1 reply

Kristine Mae
Kristine Mae
January 31, 2020

Some of our users are also experiencing the same thing, Jmunns98. This is already reported to our engineers.

 

While we're waiting for a fix to be rolled out, I'd suggest reaching out to our customer care support. We're taking notes of our users who are affected by the issue. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "HSBC error 105" in the description field, then click Let's talk. 
  4. Select either Start a chat or Get a callback. 

In the meantime, you can import bank transactions manually using the Excel CSV file. 

 

Don't hesitate to visit the Community if you have other banking concerns. We're open 24/7. 

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