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September 9, 2023
Question

Has anybody had an issue with Quickbooks continuously duplicating entries even though you scrub clean and have started the upload at least a couple of times?

  • September 9, 2023
  • 1 reply
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1 reply

September 9, 2023

Welcome to the Community forum, @usertayo.

 

I know it's hard when unexpected problems in QuickBooks Online (QBO) disrupt your workflow, like duplicated entries. I appreciate your efforts to fix the issue by starting the upload multiple times. Don't worry, I'm here to help you avoid these duplicates by sharing information and providing assistance.

 

First off, I'd like to share that duplicate transactions can sometimes be caused by adding transactions from the Banking page instead of matching them to QuickBooks Online (QBO) entries, and when transactions are entered or downloaded twice.

 

Since you've deleted the duplicates, the system will still consider them missing and redownload them from the bank. To prevent this, I recommend excluding the duplicates instead. Excluding a transaction means it won't show up in any account registers or financial reports. This ensures accurate records and prevents duplicate entries from happening again.

 

I'll gladly input the process below to get you going. Here's how:

 

  1. Go to the Banking menu then select Banking.
  2. Select the tile for the account then click the For Review tab.


     
  3. Check the box for the duplicate transactions you want to exclude.
  4. Press Exclude.

Also, to ensure that your bank and QuickBooks balance are in sync, you have to reconcile your transactions regularly. To know more about this process, feel free to read through this article: Reconcile an account in QuickBooks Online.

 

If you have any further questions or need additional assistance managing your bank transactions in QuickBooks Online, please don't hesitate to reach out. Our goal is to ensure that your experience with QuickBooks is smooth and efficient, and we're committed to resolving any issues you may encounter.