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austen2
April 6, 2020
Solved

Has anyone been given a timescale for the Metro Bank feed to be completed please?

  • April 6, 2020
  • 5 replies
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Original commenter did not share additional details
    Best answer by Scene

    The Metro feed is now working. Thanks Intuit & Metro for sorting it out between you.

     

    Procedure

    1. Disconnect the old feeds. You will not loose entries. Thanks.

    2. If during the period the feeds have not been working (just over a month) you have manually entered bank transactions then go into the account register and make a note of the last date you did this. Check your bank account to ensure you have manually entered all bank transactions on this date.

    3. Reconnect to bank account(s) to the new feeds. It will ask you what date you wish to start from. If you have made manual entries then enter the day AFTER the one you noted above.

    4. All the newer transactions will now be imported. Add or exclude the transactions in the list (as you used to do). If the balances do not then reconcile then you need to check for any duplicated transactions around the date you specified (unlikely).

    5 replies

    G
    GeorgiaC
    April 6, 2020

    Hi austen2, 

     

    Thanks for joining us here on the Community. 

     

    We are unable to release dates though the connection is expected to be integrated within the coming months, we'll be updating our community article linked here as soon as this becomes available.

    A
    austen2Author
    April 6, 2020

    Hi Georgia. I was already aware of all that, I wanted to know a more detailed answer. I don't really understand why you are not able to give a better reply. Someone must have an idea on how long till it is complete? Are you seriously telling me that when you ask when it's going to be completed, the people working on it have no idea? The main reason I purchased Quickbooks was because of the bank feed. Not having this organised in time and letting it switch off, then just saying to people "it will be ready in a few months and we can't tell you anymore than that" is really, really terrible service. I don't understand how you can remove a main function from what I am paying for yet still charge me exactly the same money? For me to update banking will take me ages now downloading and importing. The company is still offering new people huge discounts to come on board with Quickbooks, but offering me no valuable information on when this will be resolved, no discount for me not being able to use the service any more. It seems like new customers are your priority and existing ones like me are worthless. I would never sign a customer up to my services for an agreed fee, remove a major part of that service and just say "might be back in a few months, can't tell you more than that, but I'll be charging you the same money".

      Angelyn_T
      Angelyn_T
      April 6, 2020

      Thank you for adding a reply, @austen2.

       

      We currently don't receive updates or a specific time-frame to when does the Metro Bank feed becomes available in the Banking Feeds. Rest assured that our engineers are continuously doing updates about this.

       

      However, you can always manually upload your bank transactions to bring your transactions into your QuickBooks Online account.

       

      Tap on me if you have any other QuickBooks or banking questions. I'm a post away to help. Have a good day!

       

       

      G
      Gareth7
      April 7, 2020

      I think it's probably time to change to a QuickBooks rival as Quckbooks clearly don't care about UK customers.  Telling us to manually import transactions - possibly for months - simply isn't viable.

        A
        austen2Author
        April 7, 2020

        I know, it's completely ridiculous. I tweeted them and again the same standard response, plus "We don't give discounts for banking feeds being down". They basically want me to pay full price for significantly reduced service. Plus stating, we do not give updates on projects. Then finally, just use Excel to do it, which means go back to the very reason you got QuickBooks in the first place. Terrible service, I won't recommend them in future as they have no interest in existing customer service and retention. Once I go back to Excel, I may as well stay their.

          A
          Ashleigh1
          April 7, 2020

          Hello Gareth7 

           

          Could be the end of my might be soon might be more, we do not have a specific deadline, just that it will be coming out soon, We did not make the decision to move over to the new open banking it was new legislation that has come out that we have to follow. Like we have said previously our banking engineers are liaising with the banks to get this connection up and running as soon as possible for our customer. We appreciate the frustraistion on this all banks for meant to have been ready by the middle of March but some like the metro bank where unable to meet the deadline, hence the connection being lost as all standard feeds where disconnected. Soon As there is any updates we will inform our customers.  

          G
          Gareth7
          April 16, 2020

          I'm now doing this annoying csv import thing, and accepting my transactions after, but on the banking page the 'bank balance' and the 'in quickbooks' numbers are both way out from reality.

           

          Is this because importing from CSV is rubbish/doesn't work properly, or am I doing something wrong?

           

            A
            austen2Author
            April 16, 2020

            Mine is the same. They told me the banking won't change as it's still attached to what was your bank feed the last time you updated it. Short answer, yes it's rubbish.

              G
              Gareth7
              April 16, 2020

              Well at least I'm not the only one :/  But this isn't sustainable for months it is - messes up balance sheet, etc/makes Quickbooks totally unusable.

               

              Can someone from Quickbooks chip in please?

               

                B
                Bill_Liebenberg
                May 4, 2020

                Hello All,

                I have just received confirmation that a new upgraded connection is available for Metro Bank as per below.

                I have tried but it does not seem to be linking yet, hopefully it will be up and running soon.

                Just thought I would throw this out there, seems enough of us complained to get some action, well let's hope so anyway.

                 

                Good Luck all, hope we now have this resolved.

                 

                A new upgraded connection is now available for Metro

                 

                Hi Bill,

                We’ve been updating our bank connections to comply with Open Banking regulations. A new connection is now available for your bank.

                To start seeing updated transactions, sign into QuickBooks and refresh your Banking screen.

                B
                benpals
                May 5, 2020

                anyone got this new metro link working ? 

                 

                Nothing showing in the QB bank page or feeds available to refresh only file upload -

                 

                do we need to delete the link in Bank edit settings and then re commence a connection from scratch ? 

                D
                dodger1
                May 5, 2020

                I was helped through this by QB support.     Basically you need to delete the bank and reconnect again.

                H
                HRCW
                May 6, 2020

                I have been informed by QB that the bank feed for Metro bank has now been connected, however when on QB it says, data feed isn't ready for Open Banking yet, and will therefore not update. This is very frustrating as its been well over a month of inefficient accounting and not the reason I signed up to QB. What is being done about it? I am not getting what I pay for here - there should be compensation!

                J
                JamieCC
                May 6, 2020

                I’ve spoken to QB and they’ve told me I have to delete my existing feeds and then reconnect them to get my Metro feed working. Having been burnt in the past with duplications and spending many hours sorting issues I’m not going to attempt just yet. Surely their should be an UPDATE NOW option as their was prior to Open Feeds being implemented.

                H
                HRCW
                May 6, 2020

                I agree, not keen on reconnecting my feed for duplications. Given that QB have emailed to say that a new open banking connection has been established with Metro Bank would suggest an UP DATE NOW option was possible!

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