Has anyone else had a problem connecting a virgin business account?

Welcome to the Community page, @hello-hallandsto. I’m here to ensure you can link your Virgin Money account to QuickBooks Online.

I understand your needs to access your bank account so you can continue with your work. To make sure I can provide a timely solution, may I know if you're a getting a specific error code or message when connecting? If so, I’d appreciate it if you can add a snip of it in the comment section below.

You’ll want to reach out to your bank to check if they’re performing any system maintenance update. If everything is good, let’s perform some troubleshooting steps to fix this log in issue.

Let’s start with switching to a different browser or using an incognito/private browsing mode. Through this, we can check if it's a browser-related issue. Once done, try to log in to your account again. If this works, go back to your regular browser and clear your cache and cookies.

I’ve added this article to guide you on how to fix bank upload errors in QuickBooks Online, if you could go through the steps provided and come back to us here if you still are unable to connect. 

For future references, I’ve included these resources:

• Categorise and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

If you need further assistance with the steps, just reply in this thread. Please loop me in if you need anything else with your banking concerns. I'm always here to help.