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alli5
Aug 12, 2021 11:29 AM UTC
Solved

Has anyone experienced the bank feed being stuck on 3/8 even though it should not need reconnecting ?

Original commenter did not share additional details
Ashleigh1Answer
Sep 29, 2021 4:06 PM UTC

Did you get to the bottom of this? HSBC feed has not synced since 02/08/21 - very frustrating. I can't see anyway to re-connect sign in information as suggested going to Banking>Banking tab> Please help. Thanks


Hello Graham1982, thanks for posting on this thread, so we can see in the system you are getting an FAILED error (390) if you have a look at this link it tells you want you need to. You will need to do a disconnect and reconnect to get your bank account bank on track and all synced up again. 

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6 replies

Mark_R
Aug 12, 2021 12:44 PM UTC

It's good to see you here in the Community, @alli5.

 

Let's get rid of your banking feed issues so you can get back to working order.

 

Before anything else, may I know what bank is connected to your QuickBooks Online (QBO) account? This way, I can verify if we have reported issues with the bank.

 

One of the possible reasons why your bank feed is stuck is because of system maintenance. To verify if the issue is from your bank's end, I suggest logging in to their website. This way, you can check if there are alerts or ongoing maintenance that are hindering connection with QBO.

 

You can also update your bank account manually from the Banking page to refresh the connection between your bank and QBO. Here's how:

 

  1. Sign in to your QBO account.
  2. Click Banking/Transactions from the left menu.
  3. Select the appropriate bank account.
  4. Click on Update.

 

Once your transactions already showed up, you can categorise them to organizes your income and expenses. For more guidance, feel free to check out this article:  Categorise and match online bank transactions in QuickBooks Online.

 

Should you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you.

alli5Author
Aug 12, 2021 1:00 PM UTC

Hi There,

Ok i now have another client saying the same thing.  

Her bank feed will not let her reconnect.  The banks are HSBC and Starling,  but looks as if there is an issue with there now being 2 with.

Alli

MJoy_D
MJoy_D
Aug 12, 2021 2:00 PM UTC

Thank you for getting back to us and providing us with more details about the bank error, @alli5.

 

To refresh the bank connection between the bank and QuickBooks Online (QBO) to reconnect it successfully, I suggest updating the bank sign-in information. 

 

Follow the steps below:

 

  1. Go to the Banking menu and proceed to the Banking tab. 
  2. Find the bank and click the Edit (✎) icon.
  3. Select Edit sign-in info.
  4. Enter your new credentials and click on Save and Connect button. 

 

Here's detailed guidance on the different errors you'll possibly encounter with your bank connection in QBO and on how to resolve it: Enhanced Standard Feed Connection Errors.

 

In the meantime, you can add your bank transactions through the WebConnect process. You’ll have to manually download the transactions from the bank. Then, upload the file to your account.

 

Check this article for more information: Manually upload transactions into QuickBooks Online. From here, you can now categorise and then reconcile the transactions.

 

Let me know if there's anything else that I can help in resolving the bank connection error. I'm always here to assist. Take care and have a great rest of the day!

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