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user45582
Jun 7, 2021 10:53 AM UTC
Question

Hi. Does anyone else pay Quickbooks AND Intuit monthly for the Self Employed package? If so, do you know why? TIA

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5 replies

Ashleigh1
Jun 7, 2021 12:47 PM UTC

Hello User45582, 

 

Welcome to the Community page, 

 

So Quickbooks subscription is paid each month so we take out your subscriptions  each month for your account so it stays active for you so you can use it. 

 

Any Questions please let us know. 

user45582Author
Jun 7, 2021 5:26 PM UTC

Thanks Ashleigh. I appreciate that it's a monthly subscription, but I'm querying why I'm paying for it twice?

Angelyn_T
Angelyn_T
Jun 7, 2021 10:00 PM UTC

Thank you for getting back, @user45582.

 

I'm here to take care of your concern about the charges you had for your QuickBooks subscription.

 

As long as you have a single account or plan for QuickBooks Self-Employed (QBSE), then you should only be paying once a month for the service. For the time being, I would recommend reaching out to our Support Team for further assistance with the double charge you've received. A live representative can check your account securely and discuss each charge you're paying.

 

To contact support:

 

  1. Open your QBSE account.
  2. Click Assistant from the top menu bar.
  3. Ask general questions or enter a short description of your concern.

  4. If you want to connect with us directly, type or say “Talk to a human.”

  5. Choose a way to connect with support.

 

In case you want to make changes to your QBSE subscription, you can use this article as your guide: Update your billing and subscription info in QuickBooks Self-Employed.

 

Moreover, here's how you can learn more about handling your transactions in QuickBooks Self-Employed.

 

Please know that I'm only a post away if you have any other QuickBooks questions. I'll be more than happy to help. Have a good one!

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