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emma39
January 29, 2021
Solved

Hi, How do I reconcile the fees for Go Cardless? I have matched the payments but it says that the customer still owes money when they don't?

  • January 29, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by emmam6

Hi there, @emma39.

 

You can create a service item for the GoCardless fee then change the income account expense account. You can also use a credit memo or a journal entry to remove those balances using the transactions expense fee. Let me show you how to add a service item.

 

Here's how:

  1. Go to the Sales menu and then select the Products and services tab.
  2. Select New.
  3. Choose Service.
  4. Give the fee a name.
  5. From the Category ▼ drop-down menu, select the category that best describes the fee.
  6. Fill out the necessary fields.
  7. Once done, select Save and close.

Then, you can continue reconciling your accounts. 

 

Also, you can automatically charge late fees for overdue invoices. This way, you'll be able to save more time, since you don't have to add them manually. 

 

Let me know if you have any other questions or concerns. I'll be around to address them for you. Take care!


Hello Community Users! Just popping in to add some clarification to this thread. The best why to record the Go Cardless fees and close the invoice of as paid, is to record the invoice as paid, not to a bank account but to the undeposited funds chart of account. This then gives you the chance to use the bank deposit section(under the +new symbol) to add the fee in add funds to this deposit and bank the remainder. Which in turn will mean you can in banking match the amount received in the bank. More details on how to allocate the invoice to the undeposted funds is shown here Make sure to look at the Include bank or processing fees within the same article which is step two in the process.

Any questions at all just ask on this thread we'd be happy to help.

1 reply

A
Ashleigh1
January 29, 2021

Hello Emma39, 

 

Welcome to the Community page, 

 

How did you account for the fees for go cardless? 

 

Did you enter the go cardless fees on a separate line on the for example invoice, so on the invoice, you have two lines showing one for the amount and one for the go cardless fees? 

E
emma39Author
January 29, 2021

No, do I add a line in on the invoice then please?

M
MaryAnn_E
January 29, 2021

Hi there, @emma39.

 

You can create a service item for the GoCardless fee then change the income account expense account. You can also use a credit memo or a journal entry to remove those balances using the transactions expense fee. Let me show you how to add a service item.

 

Here's how:

  1. Go to the Sales menu and then select the Products and services tab.
  2. Select New.
  3. Choose Service.
  4. Give the fee a name.
  5. From the Category ▼ drop-down menu, select the category that best describes the fee.
  6. Fill out the necessary fields.
  7. Once done, select Save and close.

Then, you can continue reconciling your accounts. 

 

Also, you can automatically charge late fees for overdue invoices. This way, you'll be able to save more time, since you don't have to add them manually. 

 

Let me know if you have any other questions or concerns. I'll be around to address them for you. Take care!

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