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C
Cordelia
September 3, 2019
Question

Hi. I have three accounts with the same bank connected to my QB Online service but the Credit Card account will no longer connect. The other 2 are fine.

  • September 3, 2019
  • 1 reply
  • 0 views
The current account, and business savings account still connect and download transactions correctly, but the credit card account no longer connects.  I enter the bank provided verification code and it just rejects it and asks for it again.

Previously I validated all 3 accounts with the same code.  Anyone know why the credit card may have stopped working and how to fix the problem?

Thanks

1 reply

G
GeorgiaC
September 3, 2019

Hey Cordelia,

 

 

Can I check which bank provider you are with?

 

Usually when you connect accounts in QuickBooks the credit card is connected separately as banks have different login URL's for the credit card accounts. 

 

 

Thanks

C
CordeliaAuthor
September 3, 2019

HSBC business.

This used to work previously.

I login to internet banking only once and can see all 3 accounts and all 3 accounts’ transactions used to upload to QBO ok.

 

Thanks

 

G
GeorgiaC
September 3, 2019

Thanks for confirming. I have verified the error code your are receiving when attempting to update the credit card account and this is a 185 error which is associated with multi-factor authentication account types. 

 

Please try updating the account by signing into an incognito window on your internet browser and going to Banking > Select the pencil icon on the credit card account > verify that the correct pinsentry code is entered.

 

Thanks

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