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bluebirdcreativ
May 22, 2020
Question

Hi, I have tried several times to 'reconnect' bank accounts. Any reason why only 1 of 4 accounts syncs and updates every time? Thanks

  • May 22, 2020
  • 1 reply
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1 reply

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Catherine_B
May 22, 2020

Let's sort things out, bluebirdcreativ.

 

What bank are we trying to reconnect, and was there an error that prompted after reconnecting? These information will help me identify if there are reported issues related to the bank you're using.

 

We can verify if the bank is having a maintenance that can be one of the reason why we are unable to sync recent transactions. Just log in to the bank's website and look into some alerts or notifications that needs to be resolved. Since we've already reconnected it, we can try to manually update the bank within QuickBooks. 

  1. Log in to qbo.intuit.com.
  2. From the Banking menu, select Banking.
  3. Click the first bank and at the upper-right, click Update. 

If the same thing happens, we can manually upload banking transactions. You'll just have to get a list of all the transaction you'll want to import into QuickBooks and save it in a file that we support such as .CSV, .QBO, or .QFX. Once done, we can now import them. 

 

You might also want to give us a notification with the situation you're currently experiencing right now so we can further investigate. Here's how: 

  1. Click Help at the upper-right, and click Contact us. 
  2. Enter your concern that you're unable to sync updates and transactions for the specific bank.
  3. Click Let's talk and select Chat. 

Keep me updated on how this works. I'll keep an eye on your reply and will surely get back to you. You take care and keep safe always!

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bluebirdcreativAuthor
May 25, 2020

Hi, I have had success with the main business account but the other savings accounts do not seem to sync when I click update. I just get taken to the same Barclays Bank login window, do the security steps and then it fails to update the accounts. 
I will try again, but is it likely that I will need to do a manual upload of the csv files?

Many thanks, Simon

IntuitLily
IntuitLily
May 25, 2020

Thank you for the update, Simon.

 

I've checked and confirmed that there's an ongoing issue with the Barclays Bank connection. Currently, our Product Team is working on getting this resolve as soon as possible.

 

In the meantime, you can do the manual upload as suggested by my colleague. 

 

Also, please reach out to our Online Support so they can add you to the list of affected users and sign you up to receive an email update once this is available.

 

Please bear with us while we continue to work on this. If you need anything, you can comment down below. I'm here to keep helping.

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