Hi, Is anyone having problems reconnecting with their bank, to the use the banking section? I try online and not on the app, as requested, but left with a blank window

We haven't received reports similar to yours, Ross16. You might be experiencing some browser hiccups.

We'll try a few steps to fix it. Start with logging into your account through a private browser. This is the right place to isolate web issues. These are the shortcut keys:

• Google Chrome: Ctrl + Shift + N 
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to successfully connect your account using the private browsing session, go back to your regular browser and clear its cache. This fixes web issues.

Also, you can use a different browser like Google Chrome or Firefox.

You can keep us updated after trying the steps. We're open 24/7 to help you.