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M
marijana_novak-y
March 18, 2021
Question

Hi, My account is not updating with transactions from metro bank, it’s a continuous problem, the banks says I need to contact you to fix it. Please help!?

  • March 18, 2021
  • 1 reply
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1 reply

G
GeorgiaC
March 18, 2021

Thanks for joining us here on the Community, marijana_novak-y

 

We're aware of an issue where some customers are receiving a 103 error when attempting to update their account, with the message 'That didn't work. Try signing in again.' - is this the error you are seeing? 

T
Tim1962
July 14, 2021

I too am getting the same problem for the last 1m.  I either get error 103 or 102 everyday.  It was working until June 2021

DivinaMercy_N
DivinaMercy_N
July 14, 2021

Thanks for joining this conversation, @Tim1962.

 

At this time, there is an ongoing investigation in QuickBooks Online (QBO) about getting error 103 when updating the Metro Bank account. 

 

As a workaround, you can create a cash-on-hand account in your chart of accounts and manually upload your bank transactions via CSV files.

 

Then, for your reference in fixing banking errors 102 and 103, please visit this article: Enhanced Standard Feed Connection Errors.

 

Also, to be notified of any updates about the investigation, I recommend reaching out to our Customer Care team. This way they can link your account on the issue so you'll receive updates via email. To do so, refer to these steps:

 

  1. Click the Help icon.
  2. From the Assistant tab, type your concern. Example: Getting error 103 or 102 when updating Metro Bank. 
  3. Then, type Talk to a Human and click the Get help from a human option.
  4. Choose either Chat or Callback.

 

Keep me posted if you have further concerns about updating your Metro bank account. I'll be on the lookout for your response. Have a good one.

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