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admin_lqos
November 7, 2018
Solved

Home Currency Adjustment error: A Problem occurred

  • November 7, 2018
  • 1 reply
  • 0 views

Every month, we re-adjust the month end foreign currency based on our bank rates versus the QB rates. When we tried to run the Home Currency Adjustment tool for October 2018, after selecting and entering the date and new currency value and selected the Type accounts, when clicking on the Save & Close button, I get the error: A problem occurred and the home currency adjustment was not saved. Recreate the adjustment and try again.

 

This is a common month end task that we run so not sure what has changed.

 

Thanks,

Mathew

    Best answer by AlcaeusF

    So it turns out the exchange rate we were trying to use seemed to have an issue. We were trying to adjust to value of 1.3142 and it wouldn't accept it. Using 1.31419 or 1.3143 works. Not sure why this particular value would cause an error.

     

    Anybody have any thoughts?


    Hey there, admin_lqos.

     

    I want to make sure you'll be able to enter a particular value for the currency adjustment. Let me route you to the support you need to fix the issue.

     

    I've tried to replicate this concern on my end, and I'm able to adjust the value using the amount stated above. We have our Phone Support Team that will help you further check the QBWin.log data to determine the cause of the error message.

     

    Please reach us through these steps:

     

    1. Go to: https://help.quickbooks.intuit.com/en_US/contact

    2. Choose QuickBooks Desktop.

    3. Choose your QuickBooks Desktop version.

    4. Select a topic.

    5. Scroll-down and click the Get Phone Number button.

     

    If you need anything else concerning the Home Currency Adjustment, please don't hesitate to let me know. I'll be here to help.

    1 reply

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    EmmaM
    November 7, 2018

    Hi Matthew

     

    I have tried testing this and the home currency adjustment tool seems to be working . Can I just ask what browser you are using so we can eliminate it being a browser related issue

     

    Regards

     

    Emma

    A
    admin_lqosAuthor
    November 7, 2018

    So I narrowed down the problem to one of the Types. Out of 4 Account Types, we were able to Adjust the Home Currency for 3 of 4. The the 4th is really the account that matters.

    What would cause the Home Currency Adjustment not to work?

     

     

    E
    EmmaM
    November 7, 2018

    What is the 4th account is it a particular currency or account type? The error message you are getting is a generic error which does not give me any clues. The Home currency adjustment tool usually works which is why It could possibly be a browser issue just repeating the same error

     

    can you try in an icognito / private window?

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