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peterbooth
March 25, 2023
Question

How can I get Quickbooks to connect to TSB?

  • March 25, 2023
  • 2 replies
  • 0 views
I have tried Edge, Chrome, Opera and Firefox.  I have tried clearing the cache, I have tried private browsers.  TSB reports authorised, quickbooks will not connect.  I have had authorisation in the past, but quickbooks reports that it expired after 10 days.

2 replies

M
mv32
March 25, 2023

I appreciate the troubleshooting steps you've performed, @peterbooth. The details you share will help us fix the connection further.

 

Your bank may have rendered 90 days and already have a new connection. It is why it says that it expired after ten days. Let me help you fix this. It will be easier to disconnect your TSB bank from QuickBooks Online and then reauthorise your bank connection.

 

Before disconnecting your account, ensure to review your bank transactions to avoid the risk of losing data and duplicate entries. Then take note of the last transaction date in your QuickBooks TSB bank register.

 

Here's how to disconnect your bank account:

  1. Go to Bookkeeping and then select Transactions.
  2. Choose Bank transactions and pick the bank account you want to disconnect.
  3. Select the Pencil icon ✎, then click Edit account info.
  4. Choose Disconnect this account on save.
  5. Hit Save and close.

 

Once done, connect or link your bank (TSB) to get your latest bank feeds. For your reference about bank feed reauthorisation, please check this article: Reconnect your bank account in QuickBooks Online.

 

In addition, I'll include these references when you need detailed steps about removing duplicate entries and manually adding missing transactions in your bank feeds:

 

 

I'll be around to help if you need more assistance reconnecting your TSB bank in QuickBooks Online. Take care always, and have a great weekend!

P
peterboothAuthor
March 25, 2023

I have already done this, many times and it simply does not work.

I have removed the authorisation from TSB and tried to reconnect.  Quickbooks opens another window to connect to TSB.  this all works fine until TSB returns to quickbooks.  I have a blank screen in the second window. The main quickbooks window reports that an error has occurred.

TSB shows that the connection has been reauuthorised, but quickbooks reports that the connection has expired after 90 days.

 

J
JamaicaA
March 25, 2023

Hi there, @Peter11_2.

 

I've read the thread and understand that this hasn't been easy for you. I’ll make sure that you can reconnect TSB to QuickBooks by routing you to the best support team.

 

I appreciate all the things you’ve done so far. Since you’re still experiencing the same result after following the suggestions above, I recommend contacting our Support Team. They can pull up your account securely and find the root cause of this issue.

 

Here’s how:

 

1. Go to the Help icon.
2. Choose the Search tab and then Contact Us.
3. Enter a brief description of your concern.
4. Hit Continue.

 

For more information on how you can reach out to us, refer to this article: QuickBooks Online Support. This includes our operating hours, so we can address your concerns on time.

 

You'll want to consider manually importing transactions into QuickBooks Online. Just make sure to check the correct format to avoid duplication moving forward.  In case you encounter banking errors, see this guide to learn the fixes: Open Banking connection errors in QuickBooks Online.

 

Once done, check out this page to review downloaded transactions and match them: Categorise and match online bank transactions in QuickBooks Online.

 

Feel free to mention my name in the comment section below if you have other banking concerns. I'm always here to help. Take care.

1
1Nickh
May 27, 2024

Hi , Did you get this to work ? I'm having the same issue...

M
MichaelaS
May 27, 2024

Hi, @1Nickh.

 

We've received similar cases about connecting issues to TBS Bank. Our Engineers are currently conducting a thorough investigation into this problem. In the meantime, let's perform basic troubleshooting steps to see if it's a browser issue by opening an incognito/private window. The browser's cache and cookies become corrupted, causing problems accessing bank websites or files. Refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. 

 

You can refer to this article to assist you in categorizing the downloaded transactions: Categorise online bank transactions.

 

Please keep us posted if you have other concerns with bank connectivity. I'm always around to help. Stay safe.

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