Skip to main content
August 10, 2021
Solved

How do I remove a bank account from quick books online? Whilst trying to reconnect the account to the bank now there are 2 duplicate copies of the bank account

  • August 10, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by EmmaM

Hello Info1683.  Thanks for getting in contact with us at the Community!, To remove a bank account you can go to accounting on the left hand side menu>chart of accounts> on the drop down by account history on the duplicate account>go to edit and in the pop up disconnect account on save(to remove the bank connection) then if you want to remove the chart of account as well on the same drop down select make inactive which will remove the chart of account.

1 reply

EmmaMAnswer
August 10, 2021

Hello Info1683.  Thanks for getting in contact with us at the Community!, To remove a bank account you can go to accounting on the left hand side menu>chart of accounts> on the drop down by account history on the duplicate account>go to edit and in the pop up disconnect account on save(to remove the bank connection) then if you want to remove the chart of account as well on the same drop down select make inactive which will remove the chart of account.

April 10, 2023

Hi I had the same problem, but when I go to make the account inactive, I get the following message:

 

This account has a non-zero balance. Inactivating this account will cause an adjusting transaction to be created. Is this OK?

 

I am concerned that this will create a whole mess.  Need I not worry?

 

Thank you

 

Jason

April 10, 2023

Hi there, Jason. 

 

I can see that there are separate threads that have similar questions about your bank connection problem in QuickBooks Online (QBO). 

 

Please see this link for more details: https://quickbooks.intuit.com/learn-support/en-uk/banking/re-bank-connection-problems/01/1242641#M15284

 

The Community is always here if you need anything else.