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L
Lansdale
January 20, 2020
Question

How to link a customer Credit Note to the Refund made through PayPal

  • January 20, 2020
  • 1 reply
  • 0 views

Hello,

I raised a Credit Note on a customer account and have then processed the refund on PayPal. I can see the payment to her on PayPal and I have made sure the Credit Note is not allocated.

I can't find a way to link the payment showing on the Bank PayPal list to the Credit Note sat in my customer account. When I try and find a match, it only brings up outstanding Supplier Invoices, and not Customer Credits. Even if I mark the PayPal transaction to enter against my customer account, it just doesn't show up in their account. I'm assuming i need to adjust settings? Can someone help with how to link the transactions?

Thanks!

1 reply

E
EmmaM
January 20, 2020

Hello Lansdale

 

The banking will not find a match with the credit note. In the situation where there is a credit note and a physical refund through the bank there is a few steps to follow.

 

You would need to create an expense to show the return of the physical money to the customer.To do this go to the + symbol>expense>in the payee select the customer>in the account select bank account>category is debtors>same amount>NO VAT(as you will have put vat if applicable on the credit note)>save and close

 

Go to the + symbol>receive payment>select customer>you should see the credit note and the expense you have created>tick them both.save and close

 

 

Then go to the banking section.You will have a match.

 

Any questions just reply back here in the Community

 

Emma

 

 

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