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accounts-rjwreso
Jul 3, 2023 1:08 PM UTC
Solved

How to match credit card transactions that have come through on bank feed when the refunds a greater than the sales?

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Ashleigh1Answer
Jul 3, 2023 4:49 PM UTC

Can you check that the date and account are the same for it find the match, you may wish to ring the supportline on 0808 234 5337 and you can set up a screenshare with the agent on the phone to look into this more with you. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile 

 

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3 replies

Ashleigh1
Jul 3, 2023 2:00 PM UTC

Hello Accounts-rjwreso, thanks for posting on the Community page, you can click on find match and then at the bottom you can click resolve the difference on it. 

    accounts-rjwresoAuthor
    Jul 3, 2023 2:24 PM UTC

    when i click match it only comes up with expense bills not the invoices to match and the credit notes

    Ashleigh1Answer
    Jul 3, 2023 4:49 PM UTC

    Can you check that the date and account are the same for it find the match, you may wish to ring the supportline on 0808 234 5337 and you can set up a screenshare with the agent on the phone to look into this more with you. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile 

     

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