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LockriteLocksmiths
July 13, 2021
Solved

HSBC Bank Feeds Ending

  • July 13, 2021
  • 2 replies
  • 0 views

Just read this on my HSBC business account, am I going to lose my bank feeds.

 

"The HSBC BIB Manage Bank Feeds service for business UK accounts with Intuit QuickBooks is being discontinued on 1 August 2021. Intuit QuickBooks will contact customers who are connected to this service with the process for updating account connections to use Open Banking, where available.


If you haven't terminated your HSBC direct bank feed to Intuit QuickBooks before 31 July 2021 we'll automatically terminate the feed on 1 August 2021."

Best answer by DivinaMercy_N

Hello there, @Pinkcam.

 

Making sure you always have secure bank connections is our priority. 

 

QuickBooks Online (QBO), will disable direct feeds on July 31. Where customers who use Direct Bank Feeds will be migrated to Open Banking. Open Banking gives enhanced speed, security and smart solutions to banking customers.  

 

If there’s anything else I can do to assist you with this, please post a reply below. I’m always available to help if you ever need one.

2 replies

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AileneA
July 13, 2021

Hello, LockriteLocksmiths.

 

I'd like to redirect you to our specialist, so this gets addressed securely. This may require confidential information, and they're the ones who can help us check on what we can do about it. Here's how:

 

  1. Go to Help and select Contact Us.
  2. Enter your concern. Then, Hit Let's talk.
  3. Choose a way to connect with us:
  • Start messaging
  • Get a callback 

 I'm adding this article with additional information on how to keep your bank feeds organized and steps on how to populate the latest transactions to review: Online Banking. 

 

Please let me know how the call goes or if you have any other issues. I want to make sure everything is taken care of for you. I'm always here to help. Have a wonderful day!

P
Pinkcam
July 26, 2021

Did you get a solution to this?  I rang the QB Helpline earlier but they weren't much help - I started the process of disconnecting our HSBC bank account but then it said we'd need to apply to have it re-added, so I stopped at that point.  However, I understand that our bank feed will be disconnected on 1st August, so I guess I will have to go through this process. There doesn't seem to much guidance on here about this process.

DivinaMercy_N
DivinaMercy_NAnswer
July 26, 2021

Hello there, @Pinkcam.

 

Making sure you always have secure bank connections is our priority. 

 

QuickBooks Online (QBO), will disable direct feeds on July 31. Where customers who use Direct Bank Feeds will be migrated to Open Banking. Open Banking gives enhanced speed, security and smart solutions to banking customers.  

 

If there’s anything else I can do to assist you with this, please post a reply below. I’m always available to help if you ever need one.

M
MattPe
August 19, 2021

I have this and I relinked to the bank. During this process I had to open a new account in QuickBooks - a bank account. The feed now works again but I now have two nominal accounts in the ledger for the same bank account - one up to 31 July 2021 and one after 1 Aug 2021. Is this meant to happen? I also had to put a journal entry in to cancel a weird entry in Retained profits brought forward account.

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