Skip to main content
K
Kh29
July 8, 2020
Solved

HSBC bank needs security code for every bank feed update - plus other issues

  • July 8, 2020
  • 1 reply
  • 0 views

Every time I run the bank feed update I need to reconnect my HSBC account using the HSBC security code. That was working until this morning when it pulled the new balance but not the transactions. I edited the banking connection and then it pulled through the transactions correctly.

 

I've read so much about the bank connections over the last few months, when will we at least have some indication of when this might all be fixed?

 

This is the error I get every time:

 

Complete some security steps for HSBC Bank (UK) - Business Banking

Then we’ll get your latest transactions. (185)
Best answer by Ashleigh1

Hello Karl, 

 

At present, there have been issues with HSBC connection to open banking it was working then they changed something which broke the connection so customers had to go back onto the old feed. Our banking engineers have been working with HSBC to get this issue resolved and back on to the new open banking feed, which we are hoping will be at the end of July if everything goes to plan. 

 

 

1 reply

A
Ashleigh1
July 8, 2020

Hello KH29, 

 

Welcome to the Community page, 

 

With the HSBC connection being on the standard feed you have to put the token in every day. So it is working as designed. 

K
Kh29Author
July 8, 2020

Hi Ashleigh

 

Thanks for the reply. I thought it had moved to Open Banking?

 

I've only been on QBO for about three weeks so still figuring eberything out.

 

Thanks,

Karl

 

 

A
Ashleigh1Answer
July 8, 2020

Hello Karl, 

 

At present, there have been issues with HSBC connection to open banking it was working then they changed something which broke the connection so customers had to go back onto the old feed. Our banking engineers have been working with HSBC to get this issue resolved and back on to the new open banking feed, which we are hoping will be at the end of July if everything goes to plan. 

 

 

Terms & ConditionsAccessibility statement