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S
SEdmunds
September 1, 2020
Question

HSBC Bank (UK) - Business Banking – Other Accounts

  • September 1, 2020
  • 2 replies
  • 0 views

This connection failed this morning and now doesn't appear in the list to choose from when reconnecting.

 

Is anyone else having problems with HSBC once again?

 

Thanks,

 

Stewart

 

 

2 replies

A
Ashleigh1
September 1, 2020

Hello SEdumunds, 

 

Welcome to the Community page, 

 

We have had no other reports from customers having issues with their HSBC accounts. 

 

So is this when you're trying to update the connection on a banner or have you disconnected the account and now can't get it reconnected up again? 

S
SEdmundsAuthor
September 1, 2020

It's a banner.  The connection worked this morning and now it says You no longer have a live bank feed into quickbooks.

 

I was using the 

 

HSBC Bank (UK) - Business Banking – Other Accounts

 

connection as it states on this forum but that appears to have vanished from the list when you go to add account.

 

The post I am referring to is : 

 

https://quickbooks.intuit.com/learn-support/en-uk/banking/connect-your-hsbc-business-current-savings-accounts-and-credit/01/545162

 

Try following the instructions and you will see the "HSBC Bank (UK) - Business Banking – Other Accounts" and "HSBC Bank (UK) - Business Banking – Current Accounts" connections aren't listed.

 

Stewart

A
Ashleigh1
September 1, 2020

Thanks for the information there Steward, 

 

Can we ask can you try and reconnect your HSBC account to the HSBC Bank (UK)- Business Banking. 

 

Let us know you get on. 

cndh
cndh
September 10, 2020

Uhoh

I've got the bank connection problem again, blast it.

All has been great for the last week or so, with both accounts updating at a touch of one button, until this morning.

I do not know if it is a coincidence or not, but when I opened the Banking page, there is a new Banking Alert sign next to the Update Button. It told me there was a problem, and sure enough I can not update either of the accounts. I clicked the cross on the new sign as having read it and the cross on the failure banner (error 101).

Annoyingly, every time I leave the Banking Page to do something else (I had forgotten how time consuming this problem is) and then return, the new Alert sign and the banner pops up again. So now I have to ignore it.

My questions are:

What has occurred with HSBC since yesterday to make the whole system fail again?

Is it just me?

Do we need another sign to tell us there is a problem, when it is obvious? Presumably, when it is working again, I'll just update rather than read the Alert.

 

Anyone else find the tip "Try updating tomorrow" on the error banner irritating? For me, it implies there is nothing urgent in keeping a Company's books in order.

 

G
GeorgiaC
September 10, 2020

Hi chch, 

 

Thanks for your post, we're aware HSBC have made some upgrades overnight which have caused connections to drop - we're working closely with them to resolve this and we expect service to resume today - you can keep an eye on our Twitter thread here for updates on this. 👩‍🔧 

cndh
cndh
September 10, 2020

Thanks GeorgiaC for the response. I look forward to it working later today.

Stopped using Twitter years ago, I'm afraid, so I'll try to update later on.

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