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nicky8
April 22, 2020
Question

HSBC business account updates the current account on bank feed, but won't update the savings or credit card accounts since open banking was introduced. QBO can't help

  • April 22, 2020
  • 1 reply
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1 reply

Kristine Mae
Kristine Mae
April 22, 2020

We have upgraded our bank feed connection to open banking, Nicky8. Since it provides more accurate and reliable bank feeds.

 

The connection will be available in phases. You'll see a banner on the Banking page if it's ready. For more information, here's an article about upgrading your bank feed connection to Open Banking.

 

In the meantime, if it's not yet available for savings or credit card account, you can manually import the transactions through WebConnect or Excel CSV file. 

 

If you have more questions, don't hesitate to reach out to us. 

 

N
nicky8Author
April 22, 2020

I have received the email saying it is ready and tried to connect. The problem is that it doesn't work. Despite 5 phone calls to QBO and a 2 week wait

MaryLurleenM
MaryLurleenM
April 22, 2020

Hello there, nicky8,

 

You'll want to contact our QuickBooks support again to check on the email you received. If you've received an email about being able to reconnect HSBC but it still doesn't work, they can check your account.

  1. Click the Help icon.
  2. Click Contact us.
  3. Enter HSBC Open Banking, then click Let's talk.
  4. Select from Start messaging or Get a callback.

Note that our support hours is open from 6 AM-6 PM PT Monday-Friday. We have limited staffing due to COVID-19.

 

Let me know if I can help you with anything else.

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