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A
accounts-2upc-co
December 22, 2022
Question

HSBC Business Bank Connect fail

  • December 22, 2022
  • 1 reply
  • 0 views

Hi,

My hsbc bank feed wouldn't update, spinning circle for ages, no error.

I removed and tried to relink, it gets to last stage, picks up account and see's its balance etc but takes while at end then just divers back to start again.

Same on app, anyone else having same? Support know about it but not had any info on progress yet so wondering if anyone else has?

Thanks

1 reply

MaryLandT
MaryLandT
December 22, 2022

Great job for disconnecting and re-connecting HSBC Business Bank to QuickBooks, accounts-2upc-co. It's one of the troubleshooting steps when a connection is interrupted.

 

Let's try some other solution to get this resolved. You can use an incognito browser to rule out the possibility webpage issues. Here's how:

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

Then, try to re-establish the connection from there. When it works, go back to the regular browser and clear its cache and cookies.

 

If the issue persists, I'd recommend getting back in touch with our QuickBooks Customer Care Team. I know you've already contact them, however an agent can further check on your recent case and provide updates.

 

For additional insights, you may check these articles:

 

 

Keep me posted on how it goes. I'll be here to keep helping.

A
accounts-2upc-coAuthor
December 22, 2022

Hi,

 

Thanks for reply...

As mentioned it does this in the app to. I will have to wait for an update, I just hope it's not into the new year. Suprised theres not much about this yet. I tried all supports advice but still persists.

Thanks

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