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jacksonsofruswar
November 21, 2023
Question

HSBC BUSINESS BANKING FEED NOT UPDATING

  • November 21, 2023
  • 1 reply
  • 0 views

Are any other HSBC Business customers having issues when updating the banking transaction feed? I have for the past week had the following error come up whenever I try to update 

 

“Connection error! We’re fixing our connection to this bank as quickly as possible! Try updating again tomorrow!”

 

I see Xero have identified that there is a problem with HSBC Business Banking and informed there customers - but nothing from Quickbooks?

1 reply

G
GeorgiaC
November 21, 2023

Hi jacksonsofruswar, thanks for posting on the Community
 

We don't have any widespread issues with HSBC banking in QuickBooks Online. 

 

If you continue to see the connection error, please troubleshoot by disconnecting and reconnecting the account. Before disconnecting, review any remaining transactions in the For review feed and then take note of the date of the last transaction (from the Categorised tab). This will prevent you from downloading the same transactions twice when you reconnect your account.

 

If you continue to have problems from here, please get back to us below. 

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