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S
sdjefferies
June 4, 2019
Question

HSBC connecting, error 103 returned

  • June 4, 2019
  • 1 reply
  • 0 views

Hi there,

 

I'm trying to connect to HSBC.co.uk and i get the username and security question. Both are correct and confirmed when accessing the bank site. Yet i get error 103.

I have to becareful not to do this too many times, as i get locked out!

Any ideas how i can connect HSBC account to Quickbooks?

 

Thanks.

1 reply

M
MaryGraceS
June 4, 2019

Hello there, @sdjefferies.

 

Since you've already confirmed that both login and security questions are correct, let's perform additional troubleshooting steps using that information. First, let's make sure that your browser does not auto fill your credentials.

 

Here's how: 

  1. Log back into your QuickBooks Self-Employed account.
  2. Click the Reconnect button. 
  3. Manually enter your bank’s log in credentials inside QuickBooks.
  4. Click on Update Sign-in Info.

After updating the information, log back into your account. If you get the same error, you can use this article to verify the bank connection. The region is different, but the troubleshooting still applies for QuickBooks Self-Employed UK customers.  

 

Whenever you need help we're always here to support you. Take care and have a great day!

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