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R
rgh
May 19, 2020
Question

HSBC - despairing!

  • May 19, 2020
  • 1 reply
  • 0 views

It's now 53 days since we were last able to update our transactions via our bank connection to HSBC and way longer than that since our savings accounts were connected.  Whilst we appreciate this is something the HSBC engineers need to fix surely QB can bring some pressure to bear here.  In this COVID situation cash flow is king and the hassle of uploading manual transactions the whole time is really admin intensive.  Please can you update us on when this is likely to be fixed as we're paying for a service that isn't working properly.  We're very clearly not QB Online.

1 reply

BettyJaneB
BettyJaneB
May 19, 2020

Glad to see you again here in the Community, @rgh.

 

Allow me to provide some insights on why your bank connection to HSBC isn't updating in QuickBooks Online.

 

Being unable to update your bank transactions in the system can be caused by the new banking regulation. It means that  March 14, 2020, bank data can only be downloaded into QuickBooks through Open Banking. This allows customers to share their financial information electronically.

 

For those financial institutions that do not support this feature, are advised to manually import their bank transactions using CSV file uploads until the new connection is made available. 

 

Here's a link that can guide you on how to upload your bank transactions in QBO: Manually upload transactions into QuickBooks Online.

 

However, if this option is now accessible to your bank, all you have to do is to upgrade your connection so you can have updated transactions. You may follow the steps found in this article on how to perform this procedure: Upgrade your bank feed connection to Open Banking.

 

Please know that our system is updating the bank feeds to comply with new Open Banking regulations. 

 

You can check out these resources below to learn more about this process, and see what are those financial institutions that currently supports this feature:

I'd also encourage you to visit our QuickBooks Online blog site, to be updated with our news and product developments. 

 

You can always leave a reply below if you have any other questions. I'll make sure you're all set. Have a nice day!

 

 

 

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R
rghAuthor
May 19, 2020

Hi BettyJane

 

Thanks for replying but your response doesn't tell us anything we don't already know.  What would be more useful is some sort of timescale for when this problem is likely to be fixed.

 

Regards

Rachel

 

 

E
EmmaM
May 19, 2020

Hello Rgh,

 

As soon as the issue is resolved we will contact you via email. We do not have a date of when that will be, in the current circumstances it is important to keep on top of cashflow certainly. It may not be ideal but you can download an excel CSV file of the transactions from the bank in the meantime, save them to the pc and upload to QuickBooks in the cog>import data>import banking data.

 

 

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