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socialeaf
August 28, 2019
Question

HSBC Digital Secure Key Password

  • August 28, 2019
  • 1 reply
  • 0 views

Hello, 

 

 HSBC have now made it impossible to log in to online banking without a digital secure key password, and ever since this has come into effect, my accounts are disconnected from QB and I don't seem to be able to reconnect; I get error 103. I checked with they bank, and they confirmed the issue, but asked me to contact you to resolve the issue. Thank you! 

1 reply

AlcaeusF
AlcaeusF
August 28, 2019

Thanks for posting here in the Community, socialeaf.

 

Are you getting error 103 after reconnecting the bank? If so, this means the login credentials you entered are not being accepted by your financial institution's (FI) website.

 

I checked if there's an ongoing investigation about this, but there isn't currently one. That said, let's perform some troubleshooting steps that can help fix this.

 

Here's how:

 

  1. Click the Reconnect button that displays within the error message. Make sure to enter the user name and password manually.
  2. Hit Update Sign-in info.

 

If the issue persists, consider checking out this article for some additional troubleshooting steps: Error 103 for QuickBooks Self-Employed.

 

Please let me know if you encounter any other issues by leaving a comment below. I want to make sure everything is taken care of for you. Cheers!

S
socialeafAuthor
August 29, 2019

Thank you for getting back to me. I can now seemingly connect my accounts, using the generated security code; HSBC do not allow online connection without this. However, the connection is temporary and it disconnects each time I log off. Also, it doesn't seem to update transactions at all. It all worked well until HSBC changed their login policies; I can't be the only person with this issue (?). Cheers for looking into it.  

E
EmmaM
August 29, 2019

Hello Socialeaf

 

We have had some reports of issues with the HSBC bank connection with QuickBooks being a third party connecting to your bank. Do you have the direct feed or standard feed connection?Can we ask you to try logging ino the QuickBooks banking section in an incognito window, refresh the banking feed and let us know if you get the same issue.

We are introducing open banking at the moment and by mid September a new connection type will be available which will hopefully stop the problems you are having.

 

Emma

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