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pete.cuff
January 29, 2020
Question

HSBC personal account not staying connected for bank feeds

  • January 29, 2020
  • 1 reply
  • 0 views
Hi all, my personal current account connection to HSBC - that worked perfectly before the introduction of open banking regulations - now ALWAYS disconnects, and constantly prompts me to 'Complete secure connection'.  I then do that, add in a secure code from my HSBC app, it connects and pulls down transactions, then doesn't give me the option to remember that permission for 90 days, so I would need to add in a code again seconds later/tomorrow if I wanted to get more transactions...

Does anyone else have this specifically with HSBC?  Is this a known issue, and is it expected behaviour?  None of my other bank feeds behave this way.  

Many thanks

1 reply

B
Becky29
January 29, 2020

Hello Pete.Cuff,

 

Welcome to the Community.

 

I would like to look into this issue a little closer with you, This sounds like your not on a direct feed and your having to input your bank credentials to get the transactions. Do you have social media ( Facebook Twitter)? If you have are you able to send us a private message with your email address associated with Quickbooks so we can take a closer look?

 

Thanks ^Becky

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