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erik8
March 2, 2020
Question

I am having problems reconfiguring the new banking system on QB with my TSB account. Is there a problem with TSB bank just now.

  • March 2, 2020
  • 3 replies
  • 0 views
Original commenter did not share additional details

    3 replies

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    payment after leaving
    March 2, 2020

    Hi erik8

     

    What is the specific issue when you are attempting to connect/update the TSB account?

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    erik8Author
    March 3, 2020

    Thanks
    When I try to link my bank to the new log in information, TSB says there is an error even though the login is correct.  It won't let me amend and give me a reason why it won't log me in.  I would need to have this sorted ASAP as I am travelling soon and would have little access before the 9th.

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    Ashleigh1
    March 3, 2020

    Hello Erik8,

     

    So when you try and connect your TSB account in your quickbooks , it does not give you a error message or code of why it will not connect? Are you able to log into your TSB account with the new log in information on the banks website? 

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    Tom 2
    March 4, 2020

    Same here. Please fix the issue. After going through all the options the screen goes blank. Please see screen shot

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    Ashleigh1
    March 4, 2020

    Hello Tom, 

     

    Welcome to the Communtiy page, 

     

    Can you try some troubleshooting and then try again and let me know if you still get a blank screen when you log back in and try connect your account.

     

    Can you clear your cache and cookies. 

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    erik8Author
    March 4, 2020

    I am still having problems with the linking.

    Can we get an extension to deal with TSB issues please.  It's really frustrating.

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    emmam6
    November 11, 2022

    Hello Community Users, For anyone experiencing an issue with the bank connecting we just wanted to provide some tips. If you can the following options

    1 Clear the cache on the browser. Making sure to select all time in the date range once done it will log out of Quickbooks on the browser.

    Then  log back into Quickbooks and try the connection again.

    2.Load Quickbooks on a private/incognito browser preferably on Chrome try t he connection again.

    3.Try connecting through a mobile device on a browser

    4.Try connecting on mobile Quickbooks app( This currently in particular is the only way to connect an HSBC Kinectic bank connection)

    5.Lastly try disconnecting the connection in Quickbooks( in chart of accounts>edit from the action drop down menu by the bank chart of account and add a tick in disconnect on save and save and close) Then try reconnecting again.

     

    This should resolve the issue, if you still find you are not able to connect please reach out to us. Any questions just ask

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