I am trying to reactivate my open banking with Metro bank but it does not seem to be working can someone assist?

Hi there, info1013.

I'm here to assist you and provide you information about reactivating your open banking with Metro bank.

There is an account type in Metro bank that is not yet supported by Open banking. Our engineers have already created a report about this to track affected customers.

For now, I suggest contacting our QuickBooks Support Team. This way, you'll be added to the list of affected users. Then, if your bank is already available for connection, you'll receive email updates.

Here's how to contact them:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about unable to reactivate Open banking for Metro Bank.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

7. Select how you want to contact them and fill in the information.

In the meantime, I recommend manually importing your transactions. You can click this article to see the steps: Manually upload transactions into QuickBooks Online. This will help to add your transactions in QuickBooks Online.

Please check this article on how you can review your transactions to avoid double entries in your account: Categorise and match online bank transactions in QuickBooks Online.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.