I am unable to connect Santander to QB, I find the Chat help useless. how do i escalate the poor QB service beyond the useless support you get on line?

This isn't the kind of impression that I'd like you to have, @robert38.

May I ask if you've received an error message upon connecting to your Santander Bank account? At this time, there's an ongoing issue regarding customers are unable to connect the Santander Bank account into QuickBooks Online resulting in an error 102.

The situation has been reported to our engineers, who are working to get this fixed in a timely manner. If you have the same experience, I suggest contacting our Customer Care Team so you'll be added to the list of the affected users and will be notified once any updates will be rolled out.

When it comes to escalating your interaction with our chat support, I'll surely raise this feedback to our management, so this will be addressed. I also want you to know that QuickBooks aims to provide you the best customer experience. Having that said, the Community is here to help you with any QuickBooks concerns.

I'll be on the lookout for your response with those extra details. Have a good one!